Our Privacy Policy: How We Safeguard Your Account
Your personal information, payment details, and account activity are protected under our strict privacy framework. We collect only what's necessary to verify your identity, process your JazzCash, Easypaisa...
What Information We Collect and Why
When you open an account with re8, we collect your name, phone number, email address, and identification details to comply with anti-fraud and local verification requirements in supported regions. We record your deposit and withdrawal history tied to JazzCash, Easypaisa, SadaPay and Raast transactions. We also track your gameplay activity, session duration, and device information to detect unauthorised access and prevent account
misuse. Your payment data is stored in encrypted form and never shared with third parties outside our payment processing chain. We retain your account information for as long as your account remains active, plus seven years for regulatory compliance where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Get Help With Privacy Questions
If you have questions about how we handle your data, want to update your account information, or need to understand a specific data request, our support team is ready to assist you. You can reach us through live chat during lobby hours, email for formal data-access requests, or phone support for urgent account concerns.
Live Chat
Open a chat window from your account dashboard to ask privacy questions in real time. Response times are typically under five minutes during lobby operating hours.
Email Support
Send formal data requests, deletion inquiries, or privacy complaints to our compliance team at [email protected]. We respond within ten business days.
Phone Assist
Call our support line for urgent account access issues or data concerns. We have local Pakistani speakers available during peak evening hours.
How We Earn Your Confidence on Data Security
We operate our privacy framework with the same rigor we apply to your funds. Every data storage system is audited for security gaps, your passwords are never stored in plain text, and...
Encryption Standard
All payment and personal data in transit uses TLS 1.2+ encryption. Stored data is encrypted at rest using AES-256, the same standard used by financial institutions.
No Third-Party Sales
We never sell your contact details, gameplay habits, or account information to marketing firms, data brokers, or external advertisers under any circumstance.
Data Access Rights
You can request a complete copy of your personal data held by re8 at any time. We provide it in a portable, machine-readable format within ten business days.
Monthly Audits
Our security team performs monthly access reviews to ensure only authorised staff can view sensitive account information. Logs are retained for two years.
Breach Notification
If we detect unauthorised access to your account data, we notify you within 48 hours via email and provide guidance on securing your account.
Cookie Transparency
We use cookies only for account login persistence, fraud detection, and analytics. You can disable non-essential cookies from your browser settings without losing core features.
How Our Privacy Approach Compares
Across re8, every privacy practice is aligned: whether you're depositing via JazzCash, playing live tables, or withdrawing to Easypaisa, your data protection level remains the same. We don't...
What Defines Our Privacy Commitment
re8's privacy infrastructure is built around three pillars: minimal data collection (we ask only for what we legally need), encrypted storage (your information is unreadable to...
Minimal Collection
We collect your name, phone, email, and ID proof—only what's required for account verification and anti-fraud compliance. Nothing more.
Encrypted Transit
Every JazzCash deposit, Easypaisa payout, SadaPay transfer, and Raast withdrawal travels through encrypted channels that third parties cannot intercept or read.
User Control
You can view, edit, or request deletion of your personal data from your account settings. We process deletion requests within 30 days.
No Cross-Site Tracking
re8 does not install cookies that follow you to other websites or build behaviour profiles for external ad networks. Your activity stays on our platform.
No Analytics Sharing
Gameplay data, session logs, and account history are never sent to third-party analytics services unless you explicitly opt in from your privacy settings.
Password Security
We never store or access your password in plain text. It's hashed and salted on signup. Our support team cannot retrieve or reset it for you directly.